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- Ownership of channel product
- Opportunity to drive and manage technology-enabled change
About Our Client
Our client is very well-known with its service as one of the widest ranges of service provision within the sector in Singapore.
Job Description
- Identify growth & customer engagement opportunities through the development of new capabilities, product/services, initiatives
- Drive user engagement, activation, usage, retention, cross sell and upsell across all Consumer product lines through the app.
- Develop the roadmap for digital self-serve and support for the Consumer Business Group in consultation with several business units to integrate new products, promo schemes, self-service flows and enhance functionalities / improve online journeys, NPS and automation features.
- Collaborate and drive business stakeholders to meet digital service and support targets, digital self-service adoption, influence offers and campaign strategy to maximize quality traffic and online conversion rate.
- Engage with UX, Analytics and various stakeholders to develop wire frames, document user stories, process flows, develop A/B test plans to optimize conversions.
The Successful Applicant
- Good understanding of the payment landscape
- Good understanding of dynamics between design, engineering, product, applications and customer service.
- Extensive knowledge of digital service processes, digital platforms, technical markets, customer engagement solutions and tools, technology trends, customer buying patterns and budgeting
- Proven experience proven track record as a Digital channel owner with extensive experience in UX/UI design for eComm, project management and understanding of the disciplines required to drive MAU and transactions.
- Deep understanding of markets, customers, and competitors to target needs and drive engagement
- Ideally familiar with Agile/SCRUM practices
What's on Offer
- Ownership of channel product
- Mature brand
- Strong focus in workplace development, recognition and reward
Contact
Khanh Nguyen
Quote job ref
JN-062022-5667708
Job summary
- Function
- Sales
- Subsector
- Sales Subsector
- Industry
- Technology Media & Telecoms
- Location
- Singapore
- Contract type
- Permanent
- Consultant name
- Khanh Nguyen
- Job reference
- JN-062022-5667708