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Assistant Vice President, Digital Services

Singapore Permanent
  • Ownership of channel product
  • Opportunity to drive and manage technology-enabled change

About Our Client

Our client is very well-known with its service as one of the widest ranges of service provision within the sector in Singapore.

Job Description

  • Identify growth & customer engagement opportunities through the development of new capabilities, product/services, initiatives
  • Drive user engagement, activation, usage, retention, cross sell and upsell across all Consumer product lines through the app.
  • Develop the roadmap for digital self-serve and support for the Consumer Business Group in consultation with several business units to integrate new products, promo schemes, self-service flows and enhance functionalities / improve online journeys, NPS and automation features.
  • Collaborate and drive business stakeholders to meet digital service and support targets, digital self-service adoption, influence offers and campaign strategy to maximize quality traffic and online conversion rate.
  • Engage with UX, Analytics and various stakeholders to develop wire frames, document user stories, process flows, develop A/B test plans to optimize conversions.



The Successful Applicant

  • Good understanding of the payment landscape
  • Good understanding of dynamics between design, engineering, product, applications and customer service.
  • Extensive knowledge of digital service processes, digital platforms, technical markets, customer engagement solutions and tools, technology trends, customer buying patterns and budgeting
  • Proven experience proven track record as a Digital channel owner with extensive experience in UX/UI design for eComm, project management and understanding of the disciplines required to drive MAU and transactions.
  • Deep understanding of markets, customers, and competitors to target needs and drive engagement
  • Ideally familiar with Agile/SCRUM practices

What's on Offer

  • Ownership of channel product
  • Mature brand
  • Strong focus in workplace development, recognition and reward
Contact
Khanh Nguyen
Quote job ref
JN-062022-5667708

Job summary

Function
Sales
Subsector
Sales Subsector
Industry
Technology Media & Telecoms
Location
Singapore
Contract type
Permanent
Consultant name
Khanh Nguyen
Job reference
JN-062022-5667708

About Page Executive

Page Executive are inclusive Recruiters and Hirers, as reflected in our Clear Assured Gold Standard Accreditation from the Clear Company. We are passionate about attracting diverse talent and are committed to ensuring our processes are inclusive and supportive.