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Chief Customer Officer - Retail

Bangkok Noi Permanent View Job Description
The Chief Customer Officer (CCO) will drive customer-centric strategies and initiatives within the retail sector. This role requires an individual with a strong focus on customer experience, strategic planning and execution skills.
  • Lead the customer experience strategy
  • Working closely with the CEO to drive business growth and brand loyalty.

About Our Client

Our client is a leading retail sector entity based in Bangkok, with a staff strength of over 5000 employees. They pride themselves on providing exceptional experiences for their customers and cultivating a vibrant work environment for their employees.

Job Description

  • Develop and implement a customer-centric strategy across all channels.
  • Influence organisational culture to be more customer-focused.
  • Work closely with other C-Suite members to align customer strategy with company goals.
  • Monitor customer trends and feedback to drive continuous improvement.
  • Develop and lead a high-performing customer experience team.
  • Ensure all customer interactions align with the company's brand values.
  • Drive customer loyalty and retention through strategic initiatives.
  • Report on customer metrics and business impact to the board of directors.

The Successful Applicant

A successful CCO should have:

  • A Master's degree in Business Administration or a related field.
  • Proven experience in a senior leadership role within the retail sector.
  • Strong understanding of customer experience and customer relationship management.
  • Excellent leadership and team management skills.
  • Strong strategic thinking and planning abilities.
  • Exceptional communication and presentation skills.

What's on Offer

  • A competitive salary
  • A comprehensive benefits package, including allowances and bonus.
  • Opportunity to work with a leading entity in the retail sector.
  • A vibrant work culture that encourages innovation and growth.



We encourage all candidates who believe they can make a significant impact in the retail sector to apply. This is a fantastic opportunity to join a leading company based in Bangkok and shape the future of customer experience.

Contact
Pla Lertsiri
Quote job ref
JN-032025-6689505

Job summary

Function
Marketing & Communications
Subsector
Marketing & Communications Subsector
Industry
Consumer
Location
Bangkok Noi
Contract type
Permanent
Consultant name
Pla Lertsiri
Job reference
JN-032025-6689505

About Page Executive

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