Chief Experience Officer (CXO) based in Hobart, Tasmania

Melbourne Permanent
  • Collaborative Team environment in a leading and progressive healthcare company
  • Senior Executive role and a great lifestyle opportunity in Hobart, Tasmania

About Our Client

Southern Cross Care Tasmania is a part of the larger Southern Cross Care (Australia) group, which is one of the largest not-for-profit providers of aged care services in Australia. The organization has been providing care and support to the elderly since 1968 and has a wealth of experience in the industry.

Southern Cross Care Tasmania operates a number of residential aged care facilities and retirement villages throughout Tasmania, as well as providing home care and allied health services to those who prefer to stay in their own homes. The organization employs more than a thousand people, including registered nurses, aged care workers, and allied health professionals, who are all dedicated to providing the highest level of care and support to their clients.

Despite their size and scope, Southern Cross Care Tasmania remains committed to providing person-centered care that is tailored to the individual needs and preferences of each and every one of their clients. Their focus on quality and compassion has made them a trusted provider of aged care services throughout Tasmania and one of the leaders in the Health and Aged Care sector locally in Tasmania.

Job Description

Southern Cross Care (Tasmania) Inc. is seeking a Chief Experience Officer (CXO) to join their executive team.

This role is at the forefront of the commercial and strategic direction of one of Tasmania's leading organisations with over 1100 employees and 200 volunteers.

Reporting to the CEO, the CXO is responsible for positioning, promoting, and protecting the SCC brand and reputation through the strategic leadership of all client experience and engagement strategies, including internal and external campaigns, operations, PR, marketing and communications for SCC.

As the CXO, you will lead a team of professionals in delivering effective client engagement and experience strategies and campaigns to achieve business goals and drive change. You will ensure clear strategic direction for end-to-end SCC brand, communications, and marketing campaigns that drive client engagement and enhance client experience, with concise reportable metrics.

This role and its team members work closely with the executive in a collaborative manner, fostering a workplace culture based on high-performance and a client-centric focus.

The CXO position also encompasses all organisational responsibilities including corporate and Governmental public relations for the Residential, Respite, Retirement Living and Home Care business units, media releases, speeches, advocacy, events, +social media and publishing.

You will also be the main liaison between SCC and its key stakeholders and legislative bodies and will be instrumental in assisting the organisation to keep abreast of events at Local, State and Federal level that impact on SCC's operations.

This is an exciting time to be part of the organisation and this newly created position will play a pivotal role in redefining and promoting an invigorated SCC brand and marketing strategy to ensure a contemporary and relevant approach that will ensure SCC remains at the forefront of the industry into the future.

The Successful Applicant

Are you a strategic leader with exceptional interpersonal and stakeholder management skills? Are you experienced in leading teams in highly commercial and people-centric environments? If yes, we want to hear from you!

To be considered for this role, you must have tertiary level qualifications (at degree level) in communications, business, or a related discipline, or equivalent significant knowledge and skills acquired through practical experience gained in similar roles.

You must have proven experience leading teams in a highly effective and collaborative approach, be flexible and agile, with a strong ability to adapt approach, tone, and style to suit different audiences and platforms. You must also have extensive leadership experience in client experience, corporate communications, and/or related fields operating in an issues-rich, highly sensitive commercial and political environment.

If you have knowledge of the Aged and Community Care industry, it would be highly desirable.

At Southern Cross Care, compassion, integrity, and respect are highly valued. If you share these values and are looking for an exciting and challenging role, please submit your application!

What's on Offer

  • Newly created Senior Executive role in one of the largest not-for-profit providers of aged care services in Australia
  • Collaborative work environment and a great lifestyle opportunity in Hobart, Tasmania
  • Competitive salary and associated benefits
Chris Grant
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Job summary

Marketing & Communications
Marketing & Communications Subsector
Public Sector & Not-For-Profit
Contract type
Consultant name
Chris Grant
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