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Chief Operating Officer

Manchester Permanent View Job Description
As part of the Executive Team, the Chief Operating Officer will lead all operational functions across customer delivery, support, HSQ, field operations, logistics, network operations, and the customer journey.
  • Great leadership opportunity to lead all Group operations
  • Fantastic strategic leadership opportunity

About Our Client

The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.

Job Description

As Chief Operating Officer, the responsibilities will include:

  • Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
  • Drive improvements in customer experience, SLA performance, and operational KPIs.
  • Build scalable, standardised processes and implement 24/7 proactive support capabilities.
  • Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
  • Oversee large and complex project delivery, systems optimisation, and geographic expansion.
  • Partner with Sales to ensure operational excellence supports growth and customer trust.
  • Lead M&A integration.
  • Align operations to ensure scalability and EBITDA growth.
  • Ensure compliance with regulatory standards.

The Successful Applicant

The successful Chief Operating Officer should have:

  • Proven track record as COO or Operations Director in telecoms, network services, or MSP, overseeing all operational functions.
  • Experience leading large operational teams (100+ staff).
  • Deep understanding of network services and managed service delivery.
  • Demonstrated success in scaling operations and leading transformation.
  • A background delivering complex projects.
  • Strong commercial acumen and data-driven decision-making.
  • Skilled in process design, automation, and performance management.
  • Experience in PE-backed businesses, preferably with exit experience.
  • An understanding of regulatory and compliance requirements in the industry.
  • Has an ability to report to their Manchester office weekly.
  • Excellent stakeholder management and customer relationship skills.

What's on Offer

  • A competitive base and benefits package
Contact
Sam Thomason
Quote job ref
JN-102025-6860816

Job summary

Function
Operational & General Management
Subsector
Operational & General Management Subsector
Industry
Technology Media & Telecoms
Location
Manchester
Contract type
Permanent
Consultant name
Sam Thomason
Job reference
JN-102025-6860816
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Page Executive
Sam Thomason LinkedIn
Partner

Sam, a Page Executive Partner, brings over 17 years of recruitment expertise in the UK and Nordics. He specialises in C-suite and director-level roles, focusing on senior positions in SAAS, software, IT services, and telecoms. Sam is dedicated to ...

Read more about Sam Thomason

About Page Executive

Page Executive are inclusive Recruiters and Hirers, as reflected in our Clear Assured Platinum Standard Accreditation from the Clear Company. We are passionate about attracting diverse talent and are committed to ensuring our processes are inclusive and supportive.