Back to search

Director of Customer Retentions

South West England Permanent View Job Description
A Retentions Director position is open for an exceptional candidate with a strong background in retention strategies and business growth. The role involves overseeing retention initiatives, customer satisfaction, and business growth.
  • Excellent opportunity for an exceptional Director of Customer Retention
  • High profile role with a leading service sector business

About Our Client

Our client is a large organisation within business and consumer service industry, renowned for its commitment to customer satisfaction and quality service. They maintain a significant market presence and are recognised for their progressive approach to business.

Job Description

  • Oversee the development and implementation of retention strategies.
  • Monitor customer satisfaction and implement improvement plans where necessary.
  • Contribute to business growth by exploring new opportunities and strategies.
  • Lead and mentor the retention team to ensure high performance.
  • Engage with stakeholders to align retention strategies with business objectives.
  • Monitor industry trends and competitor activities to keep ahead of the market.
  • Set and manage budgets for retention initiatives.
  • Ensure compliance with regulatory standards within the department

The Successful Applicant

A successful Director of Customer Retentions should have:

  • Proven experience in leading retention strategies ideally from high-profile financial services or consumer service subscription organisations.
  • Deep experience of retention, CRM and database marketing strategies to deliver financial and non-financial objectives.
  • Strong commercial management expertise supported by a data, insight and KPI approach.
  • Strong leadership and mentoring abilities.
  • Excellent communication and stakeholder engagement skills to lead in a fast pace environment.
  • A customer champion who creates compelling value and retention initiatives to drive engagement, satisfaction and retention rates
  • Ability to manage £multi-million budgets and ensure compliance with regulatory standards.
  • Experience of presenting to and operating at Executive and Board level.
  • Ability to be office based in the South-West for a minimum of 2 days per week.

What's on Offer

A competitive salary, bonus and benefits.

Contact
Mark Lawson-Jones
Quote job ref
JN-022025-6670021

Job summary

Function
Marketing & Communications
Subsector
Marketing & Communications Subsector
Industry
Financial Services
Location
South West England
Contract type
Permanent
Consultant name
Mark Lawson-Jones
Job reference
JN-022025-6670021
1671
Page Executive
Mark Lawson-Jones LinkedIn
Partner

Mark specialises functionally in board and senior level marketing and digital assignments across industries.

Read more about Mark Lawson-Jones

About Page Executive

Page Executive are inclusive Recruiters and Hirers, as reflected in our Clear Assured Platinum Standard Accreditation from the Clear Company. We are passionate about attracting diverse talent and are committed to ensuring our processes are inclusive and supportive.