Director of HR

Telford Permanent
  • High growth private equity backed business
  • Commercial organisation with a social purpose

About Our Client

Our client is the largest provider of community-based home and social care services in the UK helping thousands of people with a wide variety of care needs to live independently at home.

Established in 2009, the organisation has continued to grow steadily, both by acquiring companies of all sizes and winning new business. The majority of services are commissioned by local authorities (or health and social care trusts in Northern Ireland). Their success has hinged on their commitment to delivering the highest-quality services whilst offering the public purse great value for money.

They employ around 20,000 people delivering over 50,000 hours of care every day. They generate over £300m turnover from a branch network of 200 UK locations.

Their ambition is to transform community-based care by investing in technology and data capability to transform care outcomes at a scale and intensity beyond any other provider in the industry. Their goal is to transform the care they offer to those they look after, making a meaningful difference to their lives and bringing peace of mind to their friends and family. They are also seeking to improve recognition of, and opportunity for skilled and committed care workers, sometimes referred to as the nation's fourth emergency service.

Job Description

Responsible for HR in one of the business units, the Director of HR will report to the Group HR Director and work closely with the other members of the HR Leadership team to ensure the business unit is aligned with the group's strategic direction, processes and procedures.

The Director of HR will be responsible for the line management of the business unit's HR Team. This is a hands on role, and requires someone with the ability and desire to roll their sleeves up and get on with the work whilst taking the organisation through transformational change.

Strategic and group responsibilities

  • Work closely with the business unit's senior leadership team and the group's HR leadership team to ensure the long-term viability and success of the business, ensuring the people plan is aligned to the business and financial plans.
  • Contribute to the group's people strategy, and the design and delivery of great HR policies, processes and systems for the group.
  • Actively encourage collaborative working across the business to deliver the group's overall purpose and strategic aims.

General responsibilities

  • Be a partner to the business unit Director, provide organisation and people insights, and work with them to shape the leadership capabilities, culture and behaviours so that they grow with, anticipate and enable the organisation's long range goals and ambitions.
  • Coach, support and develop the senior leadership team.
  • Regularly report against key people metrics, providing both the data and insight to support effective decision making.
  • Working with the Head of Resourcing for the group, deliver effective resourcing policies and support to ensure timely recruitment of the right people to meet the needs of the business.
  • Develop and implement staff retention mechanisms to improve employee longevity.
  • Develop and deliver an employee communication and engagement strategy in line with the group's ambition.
  • Working with the Head of Learning and Development, develop and deliver a learning and development strategy to meet the needs of the business unit.

The Successful Applicant

Role related knowledge, skills and experience

  • Strong experience of developing and delivering HR/OD strategies and translating strategy into practical plans of action, balancing short and long term objectives.
  • Proven track record in a similar HR leadership role with significant experience in transformational change, employee relations and engagement - including but not limited to managing mergers and acquisitions, TUPE transfers, and business integrations.
  • Experience of coaching at a senior level.
  • Experience of working within multi-site organisations.
  • Degree level education or equivalent through relevant training and experience.
  • FCIPD qualified and evidence of continuous professional development.
  • Experience of working within the care sector is desirable.

Personal attributes

  • Person centric and approachable.
  • Resilient, results oriented HR professional, prepared to be 'hands on' where required.
  • Highly effective leader with the ability to inspire, motivate and develop staff to maximise potential and drive a performance culture.
  • Ability to develop and maintain constructive relationships with key internal and external stakeholders.
  • Flexibility and willingness to travel to the various UK based hubs and branches.

What's on Offer

A highly competitive package with future career progression opportunity.

Jessica Whitehead
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Jessica Whitehead
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