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- To work in a progressive and future-focused Housing Association
- Exciting, transformative opportunity where autonomy is key
About Our Client
My client are a housing association providing more than 6,700 homes in Norfolk, Suffolk and across East Anglia. Their strategy is to be known for inspiring community and inspiring trust by being an inspiring organisation. At the heart of our Strategy is working side by side with tenants and communities to improve homes and services.
My client wants their people to be happy, empowered, motivated and feel proud to be part of the Community. They know by having great people they can deliver a great service for our tenants.
They give their people the freedom to learn, grow and invest in their skills as well as their growth for their future career aspirations. They do this by offering a variety of learning opportunities, including innovative e-learning platform which allows people to learn what they want, when they want to.
They are proud to work with and support their staff to work in an agile way to provide flexibility as well as a work/life balance. Where the role allows, there is the choice of where you work, such as, in the office, work from home, a coffee shop, park, or a combination of all.
Job Description
Leadership
- Provide strategic thought-leadership, expertise, and guidance in all areas of Technology, Data and Change.
- Build strong relationships and ensure the functions are well integrated across the company. Ensure effective performance management and support team members through coaching and mentoring.
- Undertake a continuing programme of personal development, maintaining professional knowledge and understanding of current best practice.
- Ensure commercial processes are managed effectively and manage the departmental budget including forecasting, budget setting and monitoring.
- Be an active, engaged and contributing member of the Senior Leadership Team.
- Report and present metrics, OKRs, KPIs, SLAs and team performance data to the Chief Operating Officer and SLT.
Technology
- Create, lead and implement a Technology strategy and relevant roadmaps support the company objectives and organisational needs.
- Collaborate with other specialists to evaluate new technology offerings for integration with the organisation
- Ensure an effective cyber security strategy and roadmap is in place with regular audits, assessments and testing.
- Lead on top-level relationships and negotiations with hardware and software suppliers, ensuring probity in all dealings with IT suppliers building successful partnership relationships.
- Ensure a clear architecture roadmap is created in line with company objectives.
- Lead management of Change and Release cycle of all IT services within the organisation to ensure minimal disruption.
- Ensure that the IT service is customer-focused, monitoring outputs and responding positively to feedback.
- Provide expert technology advice and support to senior leaders and managers, including the formulation and implementation of policies and projects.
- Ensure full compliance with all relevant IT and security legislation, especially the Data Protection Act, and that effective IT policies and procedures are in place.
- Monitor the internal customer satisfaction with IT services and strive for continuous improvement in services provided.
- Manage licensing agreements with software and hardware suppliers.
- Ensure the availability, reliability and integrity of the IT service and that service availability meets customer requirements.
Data
- Develop and implement a company-wide data strategy covering all areas including technology, data governance and quality.
- Implement and manage a comprehensive data management framework.
- Ensure strong data governance and focus on continual improvement of data quality.
- Lead the Business Intelligence, Data Governance and Data Quality and Improvement functions.
- Provide technical expertise in all areas including Business Intelligence (BI) report development, data engineering, data & information governance, change management and data quality.
- Advocate adoption of the UK Housing Data Standard and ensure adoption is supported and facilitated where practical.
- Ensure the availability, reliability and integrity of the BI report development function and that service availability meets requirements.
- Support the production of regulatory data returns and relevant data processes.
The Successful Applicant
- Solid senior management experience working in a Technology and Data leadership role, including leadership and management of a multi-function team.
- Experience managing a change/project-based function and associated processes.
- Manage change effectively; understand the needs and benefits for change and play an active role in delivering successful change.
- Develop and empower staff, set clear objectives, and provide regular feedback.
- Diplomatic with the ability to interact successfully at all levels.
- Good listener with the ability to effectively apply the knowledge gained.
- Strong belief in customer satisfaction and business benefit driven solutions.
- Educated to degree level or qualified by equivalent experience.
- ITIL or CoBIT certified or equivalent.
- PRINCE 2 certified or equivalent.
- Previous public sector or Housing Association senior leadership experience.
- Experience of Power BI and other associated reporting technology.
What's on Offer
Competitive basic salary, plus package.
Job summary
- Function
- CIO & IT Leadership
- Subsector
- CIO & IT Leadership Subsector
- Industry
- Public Sector & Not-For-Profit
- Location
- Norwich
- Contract type
- Permanent
- Consultant name
- Beth Horsley
- Job reference
- JN-032023-5986689
