Director Shared Service Centre LATAM

Buenos Aires Province Permanent
  • This is an exciting opportunity to be the Head of SSC Latam Region
  • Lead broad and highly visible role

About Our Client

PageGroup is recognised as a worldwide leader in specialist recruitment; by our clients and candidates, also by our own employees, media partners and more

Job Description


* Using previous Shared Service Centre experience to help drive the creation, stabilization and further expansion of the LATAM Shared Services Centre
* Overall Project Management for the LATAM SSC: create and execute stabilization plan for current scope, work out future scope and opportunities
* Through an in-depth understanding of what makes for success in shared services - including how to create the right culture and environment, career paths, etc as well as a solid understanding of core Finance, Business Technology, Marketing and HR processes, support the Global Support Leads to further stabilize and optimize their functions
* Ensuring that the large volume of change does not impact performance significantly in the short-term and that benefits of the change are realised as quickly as possible
* Responsible for the creation and development of a high performance and continuous improvement culture in the Shared Service Centre
* On the ground ('eyes and ears') overseeing the smooth delivery of the Finance, Business Technology, Marketing and HR teams
* Ensuring that newly embedded global systems and processes are understood and followed within each team in the LATAM Regional SSC and the LATAM Business
* Ensure integrity of controls and system, adherence to the Group Accounting Policy and local statutory requirements in the countries you serve
* Improving communication and understanding across the business on non-ops processes
* Recruiting, coaching, mentoring and developing Buenos Aires SSC employees
* Together with the Global functional leads (in a matrix organization):
o developing and agreeing KPIs and a SLM culture for the LATAM SSC
o responsible for the satisfaction of all customers served by the Shared Service Centre - clients, suppliers, internal stakeholders etc
o monitoring performance against KPI's and acting swiftly to oversee the achievement of agreed targets
o driving process improvements and enhancing technology changes
o ensuring compliance with internal controls
o ensuring any internal or external audit requirements are met
* Support the Global SSC Director to drive the Global SSC agenda for Page Group:
o Look for and implement best practices, streamline activities, align organizational structures, controls and KPI's for the 4 Page Group SSC's (Buenos Aires, Barcelona, London, Singapore)
o Analyse opportunities of new activities for the 4 SSC's, business case and implement
o Drive global transformation projects in the Middle Office and Operations space to increase conversion rate for Page Group leveraging existing or new SSC's
o Work out global SSC location strategy

The Successful Applicant


* Ability to think strategically
* Calm under pressure
* Excellent negotiation and communication skills
* Acts with the highest levels of integrity and treats others with respect
* Ability to organise and prioritise change in a fast moving environment
* Can reach positive conclusions amongst competing stakeholders
* Good attention to detail
* High level of risk awareness

* Thrives in dynamic environments
* Highly organised
* Demonstrates strong alignment with the organisation's objectives and values
* Holds a customer-centric viewpoint
* Can identify process inefficiencies and implement improvements
* Can work and multi-task under the pressure of tight deadlines

Interpersonal skills
* Effective and clear communicator (verbally and in writing) - excellent English is required
* Ability to get large teams focused on a common goal
* Can form strong working relationships both within the SSC and with the wider business
* Has the confidence and tenacity to drive change in organisations
* Excellent stakeholder management skills
* Highly credible individual with the ability to influence others
* Can deconstruct financial terms into simple terms for a non-finance audiences
* Committed to the development of staff within the SSC, including coaching and mentoring

* Minimum 7-10 years post qualified experience within a Shared Services environment
* Track record of successfully managing a Shared Service Centre or previous involvement in creation of a new Shared Service Centre is a must
* Experience in Project/Program Management is a must
* An in-depth understanding of what makes for success in shared services - including how to create the right culture and environment, career paths, etc
* A solid understanding of either core finance transactional processes - Order to Cash, Purchase to Pay and Record to Report and/or a core understanding of Business Support Processes (Commercial Services, Order Management or similar)
* A good understanding of other support processes such as Business Technology, Marketing and HR
* Experience of working with ERP systems desirable
* Demonstrable experience of implementing new technologies and/or system changes
* Experience of implementing and driving forward continuous improvement processes

What's on Offer

Excellent remuneration conditions.

International carrier opportunities

Macarena Recalde
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Job summary

Contract type
Consultant name
Macarena Recalde
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