Director Shared Service Centre LATAM

Buenos Aires Province Permanent
  • This is an exciting opportunity to be the Head of SSC Latam Region
  • Lead broad and highly visible role

About Our Client

PageGroup is recognised as a worldwide leader in specialist recruitment; by our clients and candidates, also by our own employees, media partners and more

Job Description

KEY RESPONSIBILITIES

* Using previous Shared Service Centre experience to help drive the creation, stabilization and further expansion of the LATAM Shared Services Centre
* Overall Project Management for the LATAM SSC: create and execute stabilization plan for current scope, work out future scope and opportunities
* Through an in-depth understanding of what makes for success in shared services - including how to create the right culture and environment, career paths, etc as well as a solid understanding of core Finance, Business Technology, Marketing and HR processes, support the Global Support Leads to further stabilize and optimize their functions
* Ensuring that the large volume of change does not impact performance significantly in the short-term and that benefits of the change are realised as quickly as possible
* Responsible for the creation and development of a high performance and continuous improvement culture in the Shared Service Centre
* On the ground ('eyes and ears') overseeing the smooth delivery of the Finance, Business Technology, Marketing and HR teams
* Ensuring that newly embedded global systems and processes are understood and followed within each team in the LATAM Regional SSC and the LATAM Business
* Ensure integrity of controls and system, adherence to the Group Accounting Policy and local statutory requirements in the countries you serve
* Improving communication and understanding across the business on non-ops processes
* Recruiting, coaching, mentoring and developing Buenos Aires SSC employees
* Together with the Global functional leads (in a matrix organization):
o developing and agreeing KPIs and a SLM culture for the LATAM SSC
o responsible for the satisfaction of all customers served by the Shared Service Centre - clients, suppliers, internal stakeholders etc
o monitoring performance against KPI's and acting swiftly to oversee the achievement of agreed targets
o driving process improvements and enhancing technology changes
o ensuring compliance with internal controls
o ensuring any internal or external audit requirements are met
* Support the Global SSC Director to drive the Global SSC agenda for Page Group:
o Look for and implement best practices, streamline activities, align organizational structures, controls and KPI's for the 4 Page Group SSC's (Buenos Aires, Barcelona, London, Singapore)
o Analyse opportunities of new activities for the 4 SSC's, business case and implement
o Drive global transformation projects in the Middle Office and Operations space to increase conversion rate for Page Group leveraging existing or new SSC's
o Work out global SSC location strategy

The Successful Applicant

SKILLS AND COMPETENCIES

Judgement
* Ability to think strategically
* Calm under pressure
* Excellent negotiation and communication skills
* Acts with the highest levels of integrity and treats others with respect
* Ability to organise and prioritise change in a fast moving environment
* Can reach positive conclusions amongst competing stakeholders
* Good attention to detail
* High level of risk awareness

Performance
* Thrives in dynamic environments
* Highly organised
* Demonstrates strong alignment with the organisation's objectives and values
* Holds a customer-centric viewpoint
* Can identify process inefficiencies and implement improvements
* Can work and multi-task under the pressure of tight deadlines

Interpersonal skills
* Effective and clear communicator (verbally and in writing) - excellent English is required
* Ability to get large teams focused on a common goal
* Can form strong working relationships both within the SSC and with the wider business
* Has the confidence and tenacity to drive change in organisations
* Excellent stakeholder management skills
* Highly credible individual with the ability to influence others
* Can deconstruct financial terms into simple terms for a non-finance audiences
* Committed to the development of staff within the SSC, including coaching and mentoring

EXPERIENCE AND QUALIFICATIONS
* Minimum 7-10 years post qualified experience within a Shared Services environment
* Track record of successfully managing a Shared Service Centre or previous involvement in creation of a new Shared Service Centre is a must
* Experience in Project/Program Management is a must
* An in-depth understanding of what makes for success in shared services - including how to create the right culture and environment, career paths, etc
* A solid understanding of either core finance transactional processes - Order to Cash, Purchase to Pay and Record to Report and/or a core understanding of Business Support Processes (Commercial Services, Order Management or similar)
* A good understanding of other support processes such as Business Technology, Marketing and HR
* Experience of working with ERP systems desirable
* Demonstrable experience of implementing new technologies and/or system changes
* Experience of implementing and driving forward continuous improvement processes

What's on Offer

Excellent remuneration conditions.

International carrier opportunities

Contact
Macarena Recalde
Quote job ref
19821

Job summary

Contract type
Consultant name
Macarena Recalde
Job reference
19821