- Excellent opportunity with a startup at Pre-IPO stage
- People management role and reporting directly to C-suite
About Our Client
Head of Operation & Strategy- Customer Experience focused (B to B)Our client is on a fast growing trajectory internationally and the business success is backed by a strong people-oriented culture that emphasizes on well-being, diversity and inclusion as well as on sustainability. The company is on track with their IPO plans and this is a rare oppportunity to join a technology company at its pre-IPO stage.
As the business expands internationally, this incumbent will report into the C-suite directly and lead a team to focus on delivering operational excellence and touchpoints, aligning with the different markets to enhance customer journey in their B to B and SaaS model, establishing effective processes and SOP, to transform customer experiences and measuring ROI to drive higher customer satisfaction, new business growth and profitability. This individual will interact at executive and senior management level, advocating solutions to build deep domain expertise in customer experience journeys.
The Successful Applicant
The ideal candidate will have at least 7 years of proven track record in transforming and managing customer experience journey in technology/startup environment, and ideally with SaaS product experiences, with excellent leadership and interpersonal skills to interact with both internal and external stakeholders.
What's on Offer
Opportunity to join a company at Pre-IPO stage.