Head of Operation & Strategy- Customer Experience Focused

Singapore Permanent
  • Excellent opportunity with a startup at Pre-IPO stage
  • People management role and reporting directly to C-suite

About Our Client

Head of Operation & Strategy- Customer Experience focused (B to B)Our client is on a fast growing trajectory internationally and the business success is backed by a strong people-oriented culture that emphasizes on well-being, diversity and inclusion as well as on sustainability. The company is on track with their IPO plans and this is a rare oppportunity to join a technology company at its pre-IPO stage.

Job Description

As the business expands internationally, this incumbent will report into the C-suite directly and lead a team to focus on delivering operational excellence and touchpoints, aligning with the different markets to enhance customer journey in their B to B and SaaS model, establishing effective processes and SOP, to transform customer experiences and measuring ROI to drive higher customer satisfaction, new business growth and profitability. This individual will interact at executive and senior management level, advocating solutions to build deep domain expertise in customer experience journeys.

The Successful Applicant

The ideal candidate will have at least 7 years of proven track record in transforming and managing customer experience journey in technology/startup environment, and ideally with SaaS product experiences, with excellent leadership and interpersonal skills to interact with both internal and external stakeholders.

What's on Offer

Opportunity to join a company at Pre-IPO stage.

Contact
Audrey Neo
Quote job ref
JN-032022-5407045

Job summary

Function
Digital
Subsector
Digital Subsector
Industry
Technology Media & Telecoms
Location
Singapore
Contract type
Permanent
Consultant name
Audrey Neo
Job reference
JN-032022-5407045