IT Service Delivery Manager CH & AT

Zürich Permanent
  • Leading company in its sector
  • Based in Zürich

About Our Client

Our client is a leading global manufacturing company based in Zurich which is actively looking for an IT Service Delivery Manager for Switzerland and Austria.

Job Description

  • You are in charge of the quality of the delivery of IT services in Switzerland and Austria with focus on on-site services, IT Service Desk & VIP support.
  • You manage a team of 5+ based in several locations
  • You implement global service delivery processes making sure systems and methodologies are up to date.
  • You are in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.
  • You lead the local IT on-site support teams and you aim at continually improve the end-user experience
  • You manage and coordinate internal and external teams to ensure a stable outsourced service delivery

The Successful Applicant

  • You have 3-5 years of experience as an IT Service Delivery manager role with experience in leading a sizeable team.
  • You bring solid IT knowledge with hands-on attitude
  • You have a good understanding of how a plant & factory work and understand the supply chain and its priorities
  • You have experience in industry, and you are familiar with its environment
  • You have good composure and you can work under pressure
  • You know how to manage a budget and you have a great ability to prioritize
  • You are a good communicator with good relationship skills, ability to drive change, stakeholder management
  • You speak fluent German and English
  • You are willing to travel on a regular basis to Austria and Germany

What's on Offer

Great opportunity to serve a leading company in a dynamic and driven environment.

Anthony Adam
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Job summary

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Anthony Adam
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