IT Service Delivery Manager CH & AT

Job Description
Summary
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Leading company in its sector
Based in Zürich

About Our Client

Our client is a leading global manufacturing company based in Zurich which is actively looking for an IT Service Delivery Manager for Switzerland and Austria.

Job Description

You are in charge of the quality of the delivery of IT services in Switzerland and Austria with focus on on-site services, IT Service Desk & VIP support.
You manage a team of 5+ based in several locations
You implement global service delivery processes making sure systems and methodologies are up to date.
You are in charge of overseeing incidents and requests by making sure the quality of service delivered is as high as possible with high performance and accurate reporting.
You lead the local IT on-site support teams and you aim at continually improve the end-user experience
You manage and coordinate internal and external teams to ensure a stable outsourced service delivery

The Successful Applicant

You have 3-5 years of experience as an IT Service Delivery manager role with experience in leading a sizeable team.
You bring solid IT knowledge with hands-on attitude
You have a good understanding of how a plant & factory work and understand the supply chain and its priorities
You have experience in industry, and you are familiar with its environment
You have good composure and you can work under pressure
You know how to manage a budget and you have a great ability to prioritize
You are a good communicator with good relationship skills, ability to drive change, stakeholder management
You speak fluent German and English
You are willing to travel on a regular basis to Austria and Germany