IT Service Management Head
Newly created senior management position
Exciting and growing online gaming business
About Our Client
Our client who was established just over 5 years ago, now has a team of 600+ based in Manila will plans to grow further. Having successfully developed their platform on an international scale, this role along with several other key management hires, will help to design and develop the strategy and processes in order to expand their reach and customer base.
The company is perfectly suited to someone who is keen to join a growing business in a very unique market.
The IT Service Management Head ,will lead the development, improvement and operation of common service management practices across the business in the delivery of IT services to all customer groups.
The "ITSM Head" will promote the improvement and expansion of ITIL-based service management across the organization, with a particular focus on developing service ownership practices, including an emphasis on service taxonomy and the service catalog, service level management and portfolios, and service-based metrics.
The role holder will develop and evolve a strategy for Service Management tools and platforms to support service owners across the organization. Provide the best 24/7 operations service to the client in limited cost.
The Successful Applicant
To apply for the IT Service Management Head position;
All applicants will have at least 10 years relevant work experience; 24/7 online service company with 5,000 users at a time; service to the whole of Asia
This is a senior management hire therefore all applicants will have lead sizable teams and the ability to show project and change management.
Our client is open to someone who feels this is a step, given they can show the competencies and ability to do so.
We are also open to EXPAT applicants who have a background in: mobile gaming, Internet based businesses or online casino platforms.
What's on Offer
A leadership position within an exciting business, reporting directly to the CEO and the opportunity to progress further.
Salary and package will be DOE.
*Expats are welcome to apply for this position. **