Save Job Back to Search Job Description Summary Similar JobsSet the national strategy for technical support operationsServices spanning RF communications systems & digital radio networksAbout Our ClientOur client is a well-established Australian provider of communications technology, systems integration and technical support services, operating across critical industries including mining, energy, government, transport and infrastructure.The organisation specialises in the design, deployment and ongoing support of complex communications networks and technologies, supporting mission-critical environments where reliability, safety and operational continuity are essential.With a national footprint and a reputation for delivering high-quality technical solutions, the business provides services spanning RF communications systems, digital radio networks, microwave and antenna infrastructure, telemetry, and integrated communications platforms.Its technical teams support customers through the full life-cycle of communications infrastructure - from system integration and installation through to commissioning, maintenance and long-term operational support. As a result, the organisation plays a critical role in maintaining the communications capability of industries that operate in remote, operationally complex and safety-critical environments.The business has experienced sustained growth in recent years and continues to invest in expanding its national service capability. Central to this growth is the ability to deliver consistent, high-quality technical support services across multiple regions, ensuring customers receive reliable and responsive support regardless of location.Job DescriptionNational Leadership & StrategyDefine and implement the national strategy and operating model for the Technical Support functionLead and develop Regional Technical Support Managers, establishing clear performance expectations and operating cadenceFoster a cohesive national culture across geographically dispersed technical teamsOperational ExcellenceEstablish and maintain national standards for diagnostics, repair, testing, documentation and workshop operationsOptimise work intake, triage and scheduling processes to improve turnaround time and service reliabilityBalance workloads across regions to maximise utilisation and ensure service level commitments are achievedPeople Leadership & CapabilityDevelop national workforce capability plans including skills development, training, apprenticeships and succession planningDrive employee engagement, performance management and retention initiatives across technical teamsLead organisational change initiatives and support operational transformationCustomer & Commercial PerformancePartner with service delivery teams to ensure contractual obligations and customer service expectations are consistently metOversee national technical support budgets, forecasting and cost managementEnsure accurate job costing, financial tracking and reporting across the support functionGovernance, Safety & RiskEnsure compliance with relevant safety, regulatory and legislative requirementsPromote a strong safety culture across workshops and technical support operationsLead risk management and incident response processes across the national support networkPerformance & Continuous ImprovementImplement performance reporting and dashboards covering safety, quality, productivity and financial metricsDrive structured continuous improvement initiatives to improve service efficiency and customer outcomesThe Successful ApplicantThe successful candidate will be an experienced technical leader with a strong background in communications systems, RF technologies or telecommunications environments, combined with a proven ability to lead large multi-site technical teams.You will bring a strong understanding of national technical service operations and demonstrate the ability to build capability, drive operational performance and implement national standards across geographically distributed teams.Key experience and capabilities will include:A technical qualification in electronics, communications, telecommunications, RF engineering or a related disciplineSignificant experience in RF communications systems including digital radio platforms such as TETRA, P25 or DMR, as well as analogue radio technologiesStrong technical understanding of antenna systems, microwave networks and DC power infrastructureExtensive leadership experience managing multi-site technical support teams across multiple regionsProven ability to drive operational improvements, service standards and performance management frameworksDemonstrated commercial capability including budgeting, forecasting and financial managementStrong stakeholder engagement and communication skills with the ability to influence across technical and operational teamsA structured and analytical approach to problem solving, escalation management and operational decision makingWhat's on OfferThis is a rare opportunity to take on a national leadership role within a well-respected communications technology organisation operating at the forefront of critical infrastructure and industrial communications networks.The position offers the opportunity to shape the strategy and future capability of a national technical support function while working with highly skilled technical teams supporting complex communications environments across Australia.The successful candidate will benefit from:A senior leadership role with national responsibilityThe opportunity to influence the strategy and development of a growing technical support organisationExposure to complex communications technologies and mission-critical infrastructure environmentsA collaborative leadership team and supportive organisational cultureCompetitive remuneration aligned to experience and capabilityContactEdward EllisQuote job refJN-032026-6966977Job summaryFunctionOperational & General ManagementSubsectorOperational & General Management SubsectorIndustryTechnology Media & TelecomsLocationPerthContract typePermanentConsultant nameEdward EllisJob referenceJN-032026-6966977
