Quality and Operations Director

* Develop and implement quality assurance systems, policies, and procedures to meet industry standards
* Conduct regular quality audits and inspections to ensure compliance with product and regulatory standards
* Oversee the implementation of corrective and preventive actions (CAPA).
* Train and support teams on quality control processes and standards.
* Develop and implement operational strategies aligned with the organization's objectives.
* Oversee production, supply chain, logistics, and process improvements.
* Monitor and improve operational KPIs (e.g., efficiency, cost reduction, on-time delivery).
* Manage inventory levels in line with corporate guidelines
* Ensure adherence to legal, safety, environmental, and industry-specific regulations.
* Collaborate with regulatory bodies and auditors as necessary.
* Drive a culture of continuous improvement using methodologies such as Lean, Six Sigma, or Kaizen.
* Lead cross-functional teams to optimise workflows, reduce waste, and increase efficiency.
* Lead and inspire the quality and operations teams, fostering collaboration and accountability.
* Collaborate with customers to understand and meet their quality expectations.
* Address and resolve customer complaints or quality issues promptly and effectively.
* Manage budgets for quality and operational activities, ensuring cost-effectiveness.
* Identify opportunities for cost savings and resource optimisation without compromising quality.
* Identify and integrate new technologies to improve operational efficiency and quality standards.
* Work closely with other departments, such as R&D, Sales, and Customer Service, to align operations and quality with overall business goals.
* Act as a key point of contact for suppliers, ensuring quality standards in procurement and supply chain processes.