Regional Business Services Head & Country Director

Silesia Permanent
  • Highly exposed Top Management position
  • Work for a global company, a leader in their market segment

About Our Client

Our client is a global company, a leader in their market segment, with well-established presence in Poland. We are currently conducting an executive search project for the role of Regional Customer Service Head & Country Director, to be based in Wrocław, Katowice or Southern Poland. The successful candidate will have matrix responsibility over a number of local functions in Poland and will focus on the development of the Regional Business Services area servicing numerous countries in Europe.

Job Description

  • Act as business partner to stakeholders in the region including the Regional CEO and Country Managers across the region
  • Work on the strategy, oversee and manage the continued development of all functions in Poland
  • Provide leadership to the regional Customer Service team to develop a high performing organisation
  • Create effective and strong teams towards effective performance and objectives, secure sufficient pool of resources to perform
  • Animate and foster a culture based on continuous improvement
  • Support the transition of work to ensure effective knowledge & process transfer
  • Ensure best practices are shared across teams
  • Develop, track, and communicate key performance indicators

The Successful Applicant

  • Several years of experience in an international hub / shared services / centralised services environment
  • Track record in customer service, logistics and/or supply chain managing teams on a regional level
  • Experience in working in a production company, optimally supervising production processes
  • Experience in a multinational environment, with matrix reporting
  • Successful track in leading large teams
  • Degree level education
  • Experience in transition management
  • A demonstrated ability to optimise and simplify processes and a drive towards continuous improvement
  • Strong communications and interpersonal skills
  • Fluency in English and Polish are a must
  • Drive for results, emotional intelligence, trusted influence, conceptual thinking and process thinking are essential.
  • Change management, coaching & mentoring, communication, negotiation, and problem-solving skills are also key leadership skills necessary for the role
  • Willingness to travel at least 25% locally and internationally

What's on Offer

  • Working for a global leader
  • Attractive salary package
Joanna Nowacka
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Job summary

Operational & General Management
Operational & General Management Subsector
Business & Support Services
Contract type
Consultant name
Joanna Nowacka
Job reference

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