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- Highly exposed Top Management position
- Work for a global company, a leader in their market segment
About Our Client
Our client is a global company, a leader in their market segment, with well-established presence in Poland. We are currently conducting an executive search project for the role of Regional Customer Service Head & Country Director, to be based in Wrocław, Katowice or Southern Poland. The successful candidate will have matrix responsibility over a number of local functions in Poland and will focus on the development of the Regional Business Services area servicing numerous countries in Europe.
Job Description
- Act as business partner to stakeholders in the region including the Regional CEO and Country Managers across the region
- Work on the strategy, oversee and manage the continued development of all functions in Poland
- Provide leadership to the regional Customer Service team to develop a high performing organisation
- Create effective and strong teams towards effective performance and objectives, secure sufficient pool of resources to perform
- Animate and foster a culture based on continuous improvement
- Support the transition of work to ensure effective knowledge & process transfer
- Ensure best practices are shared across teams
- Develop, track, and communicate key performance indicators
The Successful Applicant
- Several years of experience in an international hub / shared services / centralised services environment
- Track record in customer service, logistics and/or supply chain managing teams on a regional level
- Experience in working in a production company, optimally supervising production processes
- Experience in a multinational environment, with matrix reporting
- Successful track in leading large teams
- Degree level education
- Experience in transition management
- A demonstrated ability to optimise and simplify processes and a drive towards continuous improvement
- Strong communications and interpersonal skills
- Fluency in English and Polish are a must
- Drive for results, emotional intelligence, trusted influence, conceptual thinking and process thinking are essential.
- Change management, coaching & mentoring, communication, negotiation, and problem-solving skills are also key leadership skills necessary for the role
- Willingness to travel at least 25% locally and internationally
What's on Offer
- Working for a global leader
- Attractive salary package
Contact
Joanna Nowacka
Quote job ref
JN-042022-5433031
Job summary
- Function
- Operational & General Management
- Industry
- Business & Support Services
- Location
- Silesia
- Contract type
- Permanent
- Consultant name
- Joanna Nowacka
- Job reference
- JN-042022-5433031
