Save Job Back to Search Job Description Summary Similar JobsOpportunity to take on a broader leadership role and oversee overall operations.Passion for hospitality and driving business performance and guest experience.About Our ClientOur client is a well-established hospitality group with a strong reputation for service excellence and premium guest experiences. As the business enters its next phase of growth, an exciting opportunity exists for an experienced and commercially minded General Manager to lead the organisation's ongoing development and long-term success.Reporting to the ownership, the General Manager will have overall responsibility for business performance, operational excellence, financial management, people leadership, customer experience, and strategic planning.This role requires a highly visible leader who can balance day-to-day operational management with long-term business growth. A key focus will be enhancing the overall performance, improving profitability, driving operational efficiencies, and strengthening the overall customer experience.Job DescriptionProvide inspirational leadership across all business functions, fostering a culture of accountability, service excellence, and continuous improvement.Lead financial planning, budgeting, forecasting, and performance management to ensure long-term sustainability and profitability.Optimise and improved cost control, procurement, labour management, inventory practices, and operational efficiency.Oversee all customer-facing operations, ensuring consistently high standards of service and guest satisfaction.Drive business transformation initiatives, including process improvement, technology modernisation, automation, and data-driven decision making.Develop and execute strategic plans that support growth, operational excellence, and future business needs.Build strong relationships with stakeholders, employees, customers, suppliers, and external partners.The Successful ApplicantA successful candidate should have:Significant senior leadership experience within the hotel / hospitality sectorPossess strong commercial and financial acumen, a proven ability to improve operational performanceExperience leading business transformation initiativesExceptional people leadership skills, strong stakeholder management capabilities, high emotional intelligence, and the ability to create a high-performanceEnhance and maintaining a customer-first mindsetExperience leveraging technology, analytics, and AI-enabled solutions to improve business performance will be highly regardedWhat’s on OfferSenior leadership opportunity with an attractive executive compensation package.ContactCarmen LeeQuote job refJN-092026-7098675Job summaryFunctionOperational & General ManagementSubsectorOperational & General Management SubsectorIndustryTravel Leisure & HospitalityLocationHong KongContract typePermanentConsultant nameCarmen LeeJob referenceJN-092026-7098675
