Head of Technology & Infrastructure

The Head, Infrastructure is responsible for setting the strategic direction, governance, design, delivery, and operations of enterprise-wide IT infrastructure across the Group. The role ensures that infrastructure platforms are resilient, secure, scalable, cost-efficient, and compliant, while effectively enabling business growth, digital transformation, and regulatory obligations.This position provides end-to-end accountability covering infrastructure solution delivery, engineering, operations, service reliability, and modernisation initiatives across on-premises, cloud, and hybrid environments, in close partnership with business, architecture, security, risk, and delivery stakeholders.Decisions made independently:

• Infrastructure operating decisions to ensure service availability, resilience, and security.
• Prioritisation of infrastructure incidents, remediation actions, and recovery strategies.
• Approval of infrastructure operational spend within delegated authority.
• Deployment standards, operational controls, and service operating procedures.

Recommendations typically endorsed by the line manager:

• Infrastructure strategy, road map, and major transformation initiatives.
• Capital investments and vendor sourcing strategies.
• Changes to infrastructure operating model and sourcing arrangements.