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Hotel General Manager - Iconic 5* Property

Italy, Europe Permanent View Job Description
The Hotel General Manager is responsible for the overall management of the establishment, from commercial strategy to daily operations. They ensure the smooth functioning of all departments (rooms division, restaurant, bar, and spa), guarantee a high level of guest satisfaction, and drive the overall profitability of the hotel.
  • Hotel General Manager - 5 Star Property
  • Luxury lifestyle iconic hotel in Italy

About Our Client

Iconic property located in Val D´Aosta, Italy. The hotel has recently undergone full refurbishment and is now operating as a luxury lifestyle hotel offering access to the ski slopes.

Job Description

  1. General Management
    * Develop and implement strategies to enhance the hotel's performance and profitability.
    * Ensure compliance with quality standards and local regulations.
  2. Guest Services
    * Maintain a high level of guest satisfaction.
    * Address complaints and resolve issues quickly and effectively.
    * Implement loyalty programs and personalized services.
  3. Human Resources
    * Plan, recruit, train, and supervise staff.
    * Foster a positive work environment.
    * Develop employees' skills and promote internal growth opportunities.
  4. Finance / P&L
    * Prepare and manage the hotel's budget.
    * Analyze financial performance and implement corrective actions if necessary.
    * Optimize costs while maintaining service quality.
  5. Marketing & PR
    * Develop marketing strategies to attract and retain guests.
    * Collaborate with travel agencies and tour operators.
    * Organize events and promotions to increase the hotel's visibility.
    * Work with local community / authorities to integrate the hotel locally.
  6. Commercial & Revenue Management
    * Define and implement pricing and revenue strategies to maximize occupancy, ADR, and RevPAR.
    * Monitor market trends, competitor performance, and demand patterns.
    * Manage distribution channels (OTA, direct, partnerships) to optimize revenue mix.
    * Collaborate with sales and marketing to drive commercial performance and brand positioning.
  7. Facilities Management
    * Ensure the maintenance and upkeep of the hotel.
    * Ensure the safety of guests and staff.
    * Manage relationships with suppliers and service providers.

The Successful Applicant

  • Minimum of 5 years of experience as a Hotel Manager, Heads of department / Director of Operations, with proven experience, a luxury seasonal destination
  • Experience in a seasonal / mountain destination a must
  • Experience working for a privately owned hotel a plus
  • Sport / mountain lover
  • Degree in Hotel management
  • Excellent leadership and management skills.
  • Ability to work under pressure and manage priorities.
  • Excellent communication skills in Italian and English (knowledge of an additional language is a plus).
  • In-depth knowledge of hotel management tools and reservation systems.
  • Strong customer service and satisfaction orientation.

What’s on Offer

  • Professional working environment
  • Management responsibility at iconic luxury property
  • Competitive package
Contact
Ceren Yilmaz
Quote job ref
JN-042026-6998718

Job summary

Function
Operational & General Management
Subsector
Operational & General Management Subsector
Industry
Travel Leisure & Hospitality
Location
Italy
Contract type
Permanent
Consultant name
Ceren Yilmaz
Job reference
JN-042026-6998718
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Page Executive
Ceren Yilmaz LinkedIn
Senior Research Associate

Ceren specialises in executive research across Switzerland and BELUX, focusing on Retail, Sales, Finance, and Marketing, supporting CFO, CHRO, and Managing Director mandates.

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