Conflicts Manager

Essential responsibilities include, but are not limited to, the following:

• Lead and oversee global conflicts operations, ensuring requests are prioritized, assigned, and completed accurately and within established timeframes.
• Serve as the primary escalation point for complex or sensitive conflicts matters, partnering with legal and compliance stakeholders as needed.
• Maintain high standards of search quality and operational consistency by reviewing work product, providing feedback, and reinforcing best practices across teams and offices.
• Manage analyst staffing, workflow distribution, and on-call coverage to support business needs across multiple offices, time zones, and peak-volume periods.
• Develop, document, and enhance conflicts procedures, training materials, templates, and escalation protocols to drive consistency and efficiency.
• Identify operational trends and opportunities for improvement, implementing process enhancements and controls to improve accuracy, service levels, and productivity.
• Lead, coach, and develop a team of conflicts analysts through onboarding, performance management, skills development, and ongoing training.
• Promote a culture of accountability, professionalism, responsiveness, confidentiality, and strong client service.
• Perform and oversee conflict-of-interest searches and related research, including analysis of corporate structures, affiliations, naming variations, and new-client, new-matter, and lateral-hire reviews.
• Manage conflicts technology and data resources, including vendor relationships, issue resolution, data integrity initiatives, and continuous optimization of systems and workflows.