Save Job Back to Search Job Description Summary Similar JobsLead a national operation critical to a PE-backed growth agendaShape a high-performing delivery platform serving thousands of UK customersAbout Our ClientOur client is a private equity-backed business providing outsourced equipment, technical support and managed services to customers across multiple sectors. With a strong national presence and ambitious growth plans, the organisation is investing in operational capability, customer experience and scalable leadership to support its next phase of growth.Job DescriptionReporting to the COO, this role will lead a nationally scaled delivery and installation operation, ensuring outstanding customer outcomes, operational performance and profitable growth. Working as part of the senior leadership team, the successful candidate will drive service excellence, optimise commercial performance, lead operational transformation initiatives and build the capability required to support an ambitious growth agenda.Key ResponsibilitiesProvide strategic and operational leadership across customer service, order management, delivery, installation and field operations.Lead and develop both office-based customer operations teams and nationwide operational delivery teams to ensure a seamless end-to-end customer journey.Drive performance across customer experience, service delivery, operational efficiency and commercial outcomes.Build a high-performing leadership team and culture focused on accountability, continuous improvement and customer excellence.Deliver sustainable productivity, profitability and service improvements in support of the company's growth ambitions.Partner with executive leadership to deliver strategic initiatives, transformation programmes and operational excellenceThe Successful ApplicantYou will be an accomplished operational leader with a track record of leading complex, customer-centric service organisations at scale. Combining strong commercial instincts with excellent people leadership skills, you will be equally comfortable driving operational performance, improving customer outcomes and contributing to broader business strategy.Key requirements:Proven experience leading both office-based customer operations teams and field-based operational, service or installation teams.Demonstrable success managing large, multi-disciplinary teams across a geographically dispersed environment.Strong commercial acumen, with experience balancing customer experience, operational performance and profitability.Track record of delivering measurable improvements in service, productivity, quality and customer satisfaction.Experience leading transformation, change and continuous improvement initiatives within a growing organisation.Data-driven and financially astute, able to use insight and performance metrics to inform decision-making.Credible and influential leader, capable of engaging and building relationships across all levels of the business.Experience operating within a private equity-backed, investor-led or high-growth environment would be advantageous.What’s on OfferCompetitive basic and packageContactMark Lawson-JonesQuote job refJN-112026-7143593Job summaryFunctionOperational & General ManagementSubsectorOperational & General Management SubsectorIndustryBusiness & Support ServicesLocationWest YorkshireContract typePermanentConsultant nameMark Lawson-JonesJob referenceJN-112026-7143593
