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The Vice President of Operations will report to the CEO and lead all engineering and operations for the organization driving operational excellence and efficiency, quality, innovation, and support the growing organization ensuring customer satisfaction. The VP of Operations must be a versatile individual connecting with individuals on the shop floor as well as the CEO and Private Equity firm.
As a key member of the executive committee and reporting directly to the CEO, the Chief Operating Officer (COO) will lead all operational aspects of the organization. As a key member of the executive committee and reporting directly to the CEO, the Chief Operating Officer (COO) will lead all operational aspects of the organization.
This is a rare and exciting opportunity to step into a Regional Director role within the BPO services industry, focused on the public sector. With full P&L responsibility you will shape the regional strategy, driving operational excellence, and leading teams to deliver meaningful impact across public service delivery.
As part of the Executive Team, the Chief Operating Officer will lead all operational functions across customer delivery, support, HSQ, field operations, logistics, network operations, and the customer journey.
Act as the number two to the Group CEO, working cross-departmentally to support functional leaders in shaping and executing their strategic plans. Take full ownership of end-to-end business process mapping across all operational areas.
The role has full P&L responsibility for the UK and Ireland business and will oversee manufacturing operations, sales, customer service, distribution and support functions. This is a senior leadership role and candidates should have a track record of building relationships, holding people accountable and driving growth . This senior leadership role demands a proven ability to drive success.
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