General Manager - Fulfilment

1. Warehouse Operations

• Lead daily warehouse operations using Advanced WMS warehouse documents and task queues.
• Ensure no inbound, outbound, or internal movements occur outside Dynamics WMS.
• Plan labour and prioritisation around:
• Warehouse shipments
• Cut‑off times
• Directed picking and replenishment demand
• Maintain a safe, efficient, and well‑organised warehouse environment.

Inbound Processing: Receipts & Directed Put‑Away

• Manage inbound deliveries using Warehouse Receipts.
• Ensure:
• All deliveries are counted, scanned, and registered correctly
• Exceptions (damaged/short deliveries) are handled through approved WMS processes
• Oversee directed put‑away, ensuring:
• Stock is placed only in system‑assigned bins
• Bin rules, capacities, and zoning are respected
• Ensure inventory is unavailable for picking until receipt and put‑away is fully completed and posted.

Bin, Zone & Warehouse Structure Ownership

• Own and maintain the warehouse location, zone, and bin structure in Business Central.
• Ensure bin setup supports:
• Directed put‑away logic
• Optimal pick routes
• Safe and compliant storage
• Optimise bin layouts for:
• Fast‑moving items
• Bulk vs pick‑face separation
• Congestion and travel reduction
• Maintain discipline to avoid mixed or incorrect bin content.

Directed Replenishment

• Ensure picking bins are replenished using WMS‑led replenishment tasks.
• Monitor min/max levels and forward pick availability.
• Coordinate replenishment activity to support picking waves and despatch cut‑offs.
• Prevent picker downtime caused by poor bin availability or configuration.

Final Stage Processes

• Ensure all assembly and paint line operations meet defined quality specifications, minimising defects, rework, and delays to customer delivery.
• Monitor and manage performance against agreed KPIs, including throughput, right‑first‑time output, rework levels, and on‑time despatch.
• Identify process constraints or inefficiencies across assembly and finishing stages and implement continuous improvement initiatives to enhance flow and productivity.

Outbound Fulfilment: Directed Pick, Pack & Ship

• Control all outbound activity through:
• Warehouse Picks (directed pick)
• Warehouse Shipments
• Ensure:
• Picks are completed accurately against system instructions
• Lot/serial tracking (where applicable) is fully complied with
• Exceptions are resolved using approved WMS processes
• Oversee packing and shipment confirmation to ensure:
• Correct goods are packed to the correct shipment
• Shipments are only posted once physically dispatched
• Coordinate carrier handover so physical despatch matches system status.

Inventory Accuracy, Cycle Counts & Audit

• Maintain real‑time inventory accuracy through strict system discipline.
• Lead WMS‑based inventory controls including:
• Cycle counting
• Bin counts
• Directed counts (where configured)
• Investigate discrepancies using:
• Warehouse entries
• Bin contents
• Item ledger entries
• Ensure stock adjustments are controlled, approved, and fully documented.
• Support year‑end stock take and external audit requirements.

Dynamics WMS System Ownership

• Act as operational owner for Advanced WMS usage within the warehouse.
• Ensure all warehouse SOPs align 1:1 with Dynamics WMS transactions.
• Work with IT / ERP support to:
• Raise and resolve WMS issues
• Participate in UAT for warehouse changes
• Improve configuration, reporting, and efficiency
• Champion a strict "system first, no workarounds" culture.

Leadership & Team Development

• Lead, coach, and develop warehouse supervisors and operatives.
• Ensure all staff are trained and competent in:
• Directed put‑away and directed picking
• Correct registration and posting steps
• Exception handling
• Health & safety procedures
• Manage performance, rotas, attendance, and conduct in line with HR policies.