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Head of Customer Services Latam

São Paulo, Brazil Permanent View Job Description
Senior executive role responsible for leading Customer Services operations across multiple countries in Latin America, with a strong focus on operational excellence, customer experience, and financial performance in a complex, matrixed environment.
  • Customer Services operations across multiple countries in Latam
  • Multinational company operating in the healthcare/diagnostics sector

About Our Client



Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.

Job Description

  • Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
  • Define and execute the services strategy aligned with overall business objectives.
  • Ensure operational excellence, customer satisfaction, team engagement, and financial results.
  • Manage KPIs, budgeting, forecasting, and operational performance.
  • Lead transformation, continuous improvement, and organizational optimization initiatives.
  • Ensure regulatory compliance, governance, and quality standards.
  • Lead large and diverse teams, including the management of partners and distributors in selected markets.



The Successful Applicant

  • Senior executive with solid experience in Customer Services, Operations, or related areas, within a regional/multi-country context.
  • Proven track record in leading large teams and driving transformation initiatives.
  • Strong strategic mindset, results orientation, and ability to operate within matrix organizations.
  • Previous experience in healthcare, diagnostics, or other regulated industries is highly desirable.
  • Fluent English required; Spanish and Portuguese are strong differentiators.
  • Willingness to travel frequently across the region.



What's on Offer

Aligned with market practices.

Contact
Natalia Frediani
Quote job ref
JN-032026-6985171

Job summary

Function
Operational & General Management
Subsector
Operational & General Management Subsector
Industry
Life Sciences
Location
São Paulo
Contract type
Permanent
Consultant name
Natalia Frediani
Job reference
JN-032026-6985171
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Page Executive
Natalia Frediani LinkedIn
Research Associate

Natalia is a Researcher at Page Executive, supporting executive search and C‑Suite recruitment. She specialises in market mapping, data‑driven talent acquisition and cross‑functional mandates in Finance and HR, bringing an international perspective ...

Read more about Natalia Frediani

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