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The Divisional Director will lead and oversee multi-site operations, ensuring ongoing manufacturing excellence, strategic alignment with group and growth across the region. This role requires strong leadership and operational expertise to drive success in a specialist manufacturing sector.
Within a context of strong discontinuity, the company is seeking a Temporary Restructuring & Operations Director with direct responsibility for executing the turnaround plan.
Reporting to the CEO, this is an outstanding opportunity for a proven operational leader to take ownership of a large-scale field service operation and deliver meaningful improvements in performance, productivity and customer outcomes. Working closely with the leadership team, you will lead change and build a culture focused on accountability, efficiency and results while building the capability and infrastructure required for future growth.
This is a business-critical transformation leadership role responsible for reimagining customer engagement, service and inside sales across a complex global organisation. The successful candidate will define and deliver the future customer operating model, transforming end-to-end customer journeys through AI, automation, digital, self-service and contact centre capabilities to create a scalable, multilingual and commercially high-performing organisation.
The COO will partner closely with the Chief Executive Officer and Ownership in the day-to-day management of the company, acting as a key bridge between shareholders and the organization's core business functions.
Buscamos um(a) executivo(a) com sólida experiência em Operações e Customer Service para liderar a operação no Brasil, com foco em excelência operacional, experiência do cliente e desenvolvimento de equipes de alta performance.
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