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Responsabile Monetica - Imel

Rome, Latium Permanent View Job Description
We are seeking a Head of Payment Services (Responsabile Monetica - IMEL) with deep expertise in the financial services sector to lead technology and operational activities related to payment systems. The role requires strong technical and managerial skills to ensure operational excellence and business success.
  • An evolving payments platform built for scale, innovation and impact.
  • A pragmatic, hands-on leader combining operational depth with governance vision.

About Our Client

Our client is an innovative Italian fintech company specializing in payment solutions and value-added services, recently integrated into a leading national ecosystem for digital payments.

Job Description

  • Manage payment products both operationally and functionally (cards, wallets, payment accounts, transactional flows).
  • Oversee relationships with payment schemes, card networks, processors, issuing/acquiring partners, and technology vendors.
  • Ensure the correct execution of core IMEL processes: onboarding, KYC/KYB, authorizations, clearing & settlement, and chargebacks.
  • Work closely with Compliance, Risk, Legal and Operations to ensure regulatory compliance (Bank of Italy, PSD2/PSD3, AML).
  • Support the development of new payment products and features, collaborating closely with Product and Technology teams.
  • Define functional and operational requirements for the evolution of the monetics platform.
  • Contribute to the alignment of internal processes with the standards and synergies of the reference payments ecosystem.
  • Monitor operational and business KPIs (volumes, costs, margins, service quality).

The Successful Applicant

  • Experience in fintech, IMEL, EMI, or digital payments environments.
  • Solid understanding of digital payments architectures and operational fundamentals of a fintech institution.
  • Proven ability to coordinate cross-functional teams.
  • Hands-on approach to operational topics, combined with a product-oriented, evolutionary mindset.
  • Ability to engage effectively with technical and regulatory partners.
  • Fluent Italian; professional-level English.

What's on Offer

Join us in a pivotal role that will accelerate your career growth while driving a high-potential project at the heart of our expansion. Your expertise will be a key catalyst for shaping the future of digital payments-apply now and make an impact. Unless you are applying for positions reserved for protected categories under Law 68/99 (in which case we only ask you to confirm that you belong to these categories, without any further information on your health or disability), your CV must not contain any information relating to your health status or to your belonging to a protected category, as this is not relevant to the assessment of your application.

Contact
Maria Grazia Piva
Quote job ref
JN-122025-6906258

Job summary

Function
Operational & General Management
Subsector
Operational & General Management Subsector
Industry
Financial Services
Location
Rome
Contract type
Permanent
Consultant name
Maria Grazia Piva
Job reference
JN-122025-6906258

About Page Executive

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