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The Future of Banking: What do Employees Want?
In March 2019, Page Executive organized a 2nd debate in Warsaw for Banking Shared Service Center Heads and HR leaders to discuss topics regarding this dynamically growing industry. The event was led by Mariusz Grendowicz, one of the most prominent bankers in Poland and hosted by Iwona Dudzińska, Citi Managing Director, at their premises. Agnieszka Kulikowska, Partner in Page Executive, facilitated the discussion.
Shared Services Sector
The Shared Services Centre (SSC) sector in Poland has been growing at around 20% year-on-year since the turn of the century. SSCs currently employ around 300,000 people in over 1,000 corporations across every industry from pharmaceuticals to financial services.
Many of these companies are brands with long histories and proud traditions, led by people who have equally extensive portfolios and CVs. This highlights the pull of the sector for international banking giants such as Citi, BNP Paribas, Credit Suisse or Standard Chartered who see real value in the Polish offer.
What then is this pull factor for corporations? The majority of employees in the sector are below 30 meaning they have years of career growth ahead of them. As Rowena Everson, CEO Standard Chartered GBS Poland explains, her company has done a lot of research on what motivates their current employees to shed light on how they can continue to attract the best available talent.
What do Employees Really Want?
The study arrived at some surprising answers – depending on your starting opinion. Values such as freedom, training opportunities and flexibility scored higher than more traditional factors such as promotions or wealth accumulation. This represents a change regarding potential employee’s decisions about where they would work and what they like doing at work – and how businesses can better attract and retain them for the long haul. "It is the challenge of incorporating this into your management structure which will define your success," Everson concludes.
Agnieszka currently leads the Financial Services, Shared Services and Human Resources practices in Poland. She has successfully conducted over 110 executive search assignments on Regional (CEE, EMEA), local Board and Director levels among a total of over 260 recruitment projects since joining PageGroup in 2007.